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Harvey Lee (2001). Student Feedback : A report to the Higher Education Funding Council for England. Birmingham : University of Central England, Centre for Research into Quality. En ligne : <http://www0.bcu.ac.uk/c ... ons/studentfeedback.pdf>. 
Added by: Laure Endrizzi (14 Nov 2008 17:36:27 Europe/Paris)
Resource type: Report/Documentation
BibTeX citation key: Harvey2001a
Categories: Enseignement supérieur
Keywords: évaluation
Creators: Harvey
Publisher: University of Central England (Birmingham)
Views: 1499/3162
Views index: 24%
Popularity index: 6%
URLs     http://www0.bcu.ac ... tudentfeedback.pdf
Abstract     
In the 1980s, feedback from students about their experience in higher education was a rarity. With the expansion of the university sector, the concerns with quality and the growing ‘consumerism’ of higher education there has been a significant growth of, and sophistication in, process designed to collect views from students.
Most higher education institutions, around the world, collect some type of feedback from students about their experience of higher education. ‘Feedback’ in this sense refers to the expressed opinions of students about the service they receive as students. This may
include perceptions about the learning and teaching, the learning support facilities (such as, libraries, computing facilities), the learning environment, (lecture rooms, laboratories, social space and university buildings), support facilities (refectories, student accommodation, health facilities, student services) and external aspects of being a student (such as finance, transport infrastructure).
Student views are usually collected in form of satisfaction’ feedback. Sometimes there
are specific attempts to obtain student views on how to improve specific aspects of provision or on their views about potential or intended future developments but this is less usual.
Ironically, although feedback from students is assiduously collected in many institutions, it is less clear that it is used to its full potential. Feedback from students has two main functions:
· internal information to guide improvement;
· external information for potential students and other stakeholders.
Added by: Laure Endrizzi  
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